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Steps To Take If You Are A Victim of Identity Theft:

  • File a police report: get a copy of the report or a case number. It's your proof of the crime when dealing with creditors holding the fraudulent accounts.
  • If phishing or other online fraud, contact BestBank immediately at 1-800-235-4636.
  • Call one of the three major credit bureaus:
    1. Have a "fraud alert" placed on your file so new credit cannot be given without your approval. Each credit bureau automatically alerts the other two.
    2. Request and review your credit report carefully. You are entitled to one free credit report from each bureau every 12 months.
      • Equifax
        P.O. Box 740241
        Atlanta, GA 30374
        Web site:
      • Experian
        PO Box 9554
        Allen, TX 75013
        (888) 397-3742
        Web site:
      • TransUnion LLC
        P.O. Box 1000
        Chester, PA 19022
        (800) 888-4213
        Web site:
  • Notify the companies that hold fraudulent accounts in your name and close them. Use the Federal Trade Commission's ID-theft affidavit to simplify your dealings with companies holding the fraudulent accounts.
  • Change all of your passwords. Add passwords to accounts that don't have them. Don't use passwords that can tie back to you such as your mother's maiden name or a pet's name.

If you have questions, please visit your nearest branch or contact us at 1-800-235-4636 for assistance.

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